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Terms and Conditions

Please read these terms and conditions carefully before placing an order with Pumpsdirect2u Limited. If you do not agree with any of what is outlined below then please do not order from Pumpsdirect2u Limited.

These terms and conditions apply to the use of this website at pumpsdirect2u. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

You do not have the right to cancel the order if you have found the same goods cheaper elsewhere, we do not price match, and we do not offer discounts. Pumpsdirect2u terms and conditions apply as all orders that are processed are final.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use Pumpsdirect2u, or this website, ordering from us means that you have read and accepted these terms and conditions and will comply with 100% with everything written within.

1. Introduction

1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use Pumpsdirect2u or this website.

2. Ordering From Us

2.1 You are deemed to place an order with us by ordering via the phone, email or our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Failure to check any corrections at the time, will allow your returns policy to be 4.1 C.

2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available; or a substitute will be offered.
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3. Pricing

3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

3.3 All quotations are valid for 30 days ONLY from the date created unless otherwise stated at the time of quoting, this will be marked clearly within the quotation. Over 30 days> quotations models quoted are subject to change. All makes and models of items quoted where possible will be subjected to availability at the time of quoting/ordering. If any deviations apply supplying the items quoted, Pumpsdirect2u Limited reserve the right to chance and they will be supplied as an alternative product in terms of similar make, model, performance, size, design and capabilities, no exceptions.  Pumpsdirect2u will not be held responsible for any substituted products to the ones quoted/ordered, i.e if you order a 4.5kw portable air con unit, we will supply you with a 4.5 kw portable air con unit regardless of make or model, or if you order a 3" diesel pump, we will supply you with a 3" diesel pump regardless of make or model. These will be supplied as a similar product to the ones quoted/ordered, but all with similar performance, size, design and capabilities. Any refusal to accept these deviations/substitutes MUST be made in writing no later than 10 days from the receipt of the goods, whereby a exchange will be offered. Failure to let Pumpsdirect2u know within the 10 days period will allow your returns policy to become null and void therefore Pumpsdirect2u will not be held responsible for any return or refund of any substituted equipment ordered/purchased, no exceptions.

4. Cancellation and Returns Policy

4.1 If you wish to cancel your order:
(a) you can notify us by email to before we have dispatched the goods to you, a 50% restocking charge will apply;or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. 

(c) all cancellations/returns MUST be made in writing to us within 10 days of receipt of your goods, email, phone call, Skype, txt, Facebook, twitter or any other social media outlet will not be accepted or allowed. Failure to let Pumpsdirect2u know within the 10 days period will allow your returns policy to become null and void therefore Pumpsdirect2u will not be held responsible for any return or refund of any equipment ordered/purchased.

4.2 You can return goods you have ordered from us for any reason at any time within 10 days of receipt of the goods for a refund or exchange, excluding any goods bought for you from a third party or overseas supplier. Failure to let Pumpsdirect2u know within the 10 days period will allow your returns policy to become null and void therefore Pumpsdirect2u will not be held responsible for any return or refund of any equipment ordered/purchased. The costs of returning goods to us shall be borne by you and a 50% restocking charge will apply. In the case of goods returned to Pumpsdirect2u from outside the UK, the buyer is responsible for the shipping, storage, transportation, import VAT, unloading, crainage and all associated costs up until the goods reach Pumpsdirect2u designated storage facility. Pumpsdirect2u will not be held responsible/liable for any of the above costs until the goods reach us here in the UK in the same condition/packaging as they were sold to you in, no exceptions. 

4.3 Upon receipt of the goods we will give you a refund of the amount paid excluding any shipping costs paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
in the event that the product has been used, or any products that has been made or has been customised specifically for you, or has been ordered through a third party especially for the customer, or has been ordered for, and paid for by us, using an overseas supplier who in turn forwards the goods onto you on our behalf using there own designated shipping company.

4.5 Cancellation of goods bought from third parties including overseas suppliers (prior to shipping), will be subjected to a -50% re-stocking charge, none negotiable.

(a) Cancellation of goods bought from third parties including overseas suppliers (whilst in transit), will be subjected to a -50% re-stocking charge, none negotiable.

(b) Cancellation of goods bought from third parties using overseas suppliers (whilst in transit or delivered), will be subjected to no refund no return, none negotiable.

(c) Cancellation of goods bought from third parties using overseas suppliers (prior to shipping), will be subjected to no refund no return, none negotiable.

(d) Cancellation of goods bought from third parties using overseas suppliers (whilst in transit or delivered), will be subjected to no refund no return, none negotiable.

(e) Cancellation of goods bought from third party suppliers (prior to shipping, while in transit, held at third party premises awaiting collecting or shipping or held with pumpsdirect2u premises awaiting collection or shipping), will be subjected to a -50% re-stocking charge, none negotiable.

4.6 Goods bought and not collected with a 1 month time frame from the date of the order placed, will be subjected to a 100.00 per week, per item rental charge for small goods and 500.00 per week per item for large items. Goods will not be released to the purchaser until this rental charge has been paid up in full. The goods will remain the property of pumpsdirect2u until all monies owed paid in full.

4.7 If the goods are not collected or delivery arranged and paid in full (see item 4.6), within a 3 month period of the date of the order placed, the goods will be auctioned off to the highest bidder. The purchaser will not be entitled to a refund or credit.

4.8 You do not have the right to cancel the contract if the order if the goods have been purchased by pumpsdirect2u via a third party supplier for you as pumpsdirect2u will be liable for the restocking charge applicable by the third parties T&C's, which will be subject to a you and a 50% restocking charge will apply from pumpsdirect2u no exceptions.

4.9 With regards to customers who have been given 30 days credit facilities. Our terms are strictly 30 days from the date of receipt of the goods not receipt of the invoice no exceptions, this does not mean 30 days from month end or 30 days from receipt of your invoice, or when you decide to pay us at your own timescale. Failure to pay within the 30 days allowed will result in a extra 25% increase in the total invoice value added to the cost of the goods which is owed by you, taken you into 60 days, this will follow on for 90 days, 120 days etc etc. I must point out that our terms are strictly 30 days. Failure to pay within the time frame allowed or failure to inform us of when we will receive payment we reserve the right to instruct our debt collection agency to recover the debt associated with what you owe pumpsdirect2u, in doing so all costs will be bourne by you no exemptions. Again I must point out our terms are strictly 30 days credit facilities no exceptions.

The provisions of this clause 4.4 do not affect your statutory rights.

5. Licence

5.1 You are permitted to print and download extracts from this website for your own use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.

6. Service Access

6.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. Visitor Material and Conduct

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
7.2 You are prohibited from posting or transmitting to or from this website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. Links to and from other websites

8.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.
8.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the pumpsdirect2u logo;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any pumpsdirect2u trade marks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9. Registration

9.1 To register with pumpsdirect2u you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. Disclaimer

10.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
10.2 The material on this website is provided 'as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

11. Liability

11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

12. Governing Law and Jurisdiction

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. Miscellaneous

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

13.4 All products displayed on the pumpsdirect2u website are photographs are for illistration purposed only, and do not represent the actual model supplied, this is subject to change and availability at the time of ordering. For example: PAC means "Portable Air Conditioning" and is by no means a description or a make or model of an air conditioning unit, this is no way implied.

13.5 Our technical information, whether verbal, in writing or by way of trial sampling, is given in good faith but without warranty, and this also applies where propriety rights or third parties are involved. It does not release you from the obligation to test the products supplied by us as to their suitability for the intended processes and uses.

The application, use and processing of the products are beyond our control, therefore, entirely your own responsibility. Should, in spite of this, liability be established for any damage, it will be limited to the value of the goods delivered by us and used by you.

We will of course provide consistent quality of our products within the scope of our General Conditions of Sales and Delivery

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